What are your shipping policies?

Supply Hero is committed to getting your orders to you quickly and by the least expensive means available. We ship most orders via common parcel carriers such as UPS and others. Orders too large to go via common carrier are shipped with proven and reliable freight carriers. We charge a flat fee of $14.95* for all orders shippable with a common carrier. Certain products are unable to ship via common carrier due to product weight, size, shape or safety precautions. These products will be shipped via common over-sized parcel carrier or freight carrier. The charge to ship these products is $65*. Many items in our Shed & Outdoor section ship free of charge! Delivery of most common carrier orders is usually no more than 2-3 business days since most products ship from one of our 53 fully stocked warehouses near you. Orders placed before 2pm (EST) usually ship same day. This excludes American Specialties, Bobrick, Bradley, Ex-cell, United, all Outdoor products and special order items. These items are shipped directly from the manufacturer and are typically delivered in fewer than 10-15 days. Freight companies delivering to your home or business will call at least 24 hours in advance to schedule a delivery appointment. Normal delivery for orders shipped by common carrier to residential and business locations are to curbside or loading dock only. This service does not include inside home or business delivery, set up, or lift-gate charges. Should you need inside delivery or other accessorial services, the freight company may assess additional charges. Customers are responsible for any such charges. *Select items can carry an additional weight-based surcharge which will be reflected in your shopping cart during checkout. All Shed and Outdoor items are FOB Shipping Point, Freight Allowed (Freight is paid by Supply Hero). Contact us if you would like to know more.